Compliance & Legal Guides

Section 1 — Company Information

EverSafe Training Ltd is a company registered in England and Wales. Our registered details are as follows:

• Registered name: EverSafe Training Ltd
• Registered address: Swincliffe Side Farm, Swincliffe Lane, Hampsthwaite, Harrogate, North Yorkshire
• Companies House registration number: 15485098
• VAT number: 468 8234 49
• ICO registration number: ZB832432
• Email: hello@eversafetraining.co.uk
• Phone: 01423 601005
• Hours: Monday – Friday, 9:00am – 5:00pm

Section 2 — Terms & Conditions of Sale

These terms and conditions apply to all purchases of equipment and training services made through this website or directly with EverSafe Training Ltd. By placing an order or making a booking, you agree to these terms.

2.1 Our Contract With You

A legally binding contract is formed when we confirm your order or booking in writing by email. We reserve the right to decline any order prior to confirmation, in which case any payment taken will be refunded in full.

2.2 Prices and Payment

All prices are displayed exclusive of VAT unless otherwise stated. VAT at the prevailing UK rate will be applied at checkout. We reserve the right to correct any pricing errors prior to order confirmation. Full payment is required at the time of booking or purchase unless a credit account has been agreed in writing.

2.3 Delivery of Equipment

We aim to dispatch stocked items within 3–5 working days. Delivery timescales are estimates and do not form part of the contract. Risk in goods passes to you upon delivery. Title in goods passes to you upon receipt of cleared payment in full.

2.4 Delivery of Training Services

Training courses will be delivered on the date and at the location confirmed in your booking confirmation. Where we are required to reschedule due to circumstances beyond our control, we will provide as much notice as possible and offer an alternative date at no additional cost.

2.5 Liability

EverSafe Training Ltd’s liability to you shall not exceed the total value of the order or booking in question. We do not exclude liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

We are not liable for any indirect or consequential loss, loss of profit, loss of data, or loss of business arising from the use of our products or services.

2.6 Governing Law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

These terms comply with the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the Unfair Contract Terms Act 1977, and the Electronic Commerce (EC Directive) Regulations 2002.

Section 3 — Privacy Policy

EverSafe Training Ltd is committed to protecting your personal data. This privacy policy explains what data we collect, why we collect it, how we use it, and your rights under UK data protection law.

This policy is written in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations 2003 (PECR).

3.1 Who Is the Data Controller?

EverSafe Training Ltd is the data controller for personal data collected through this website and in the course of providing our services. We are registered with the Information Commissioner’s Office (ICO) under registration number ZB832432.

3.2 What Personal Data We Collect

We may collect and process the following categories of personal data:

• Identity data — name, job title, company name
• Contact data — email address, telephone number, postal address
• Transaction data — details of equipment purchases and training bookings
• Technical data — IP address, browser type, device information, pages visited
• Marketing preferences — your choices regarding receiving communications from us
• Correspondence — records of emails, enquiries, and support communications

3.3 How and Why We Collect Your Data

We collect personal data through the following means and on the following lawful bases:

• Enquiry and contact forms — to respond to your request (legitimate interests / contract)
• Equipment and training purchases — to fulfil your order (performance of a contract)
• Newsletter and marketing sign-up — with your explicit consent (consent)
• Website analytics — to understand how visitors use our site (legitimate interests)
• Cookies and tracking technologies — see Section 4 below (consent / legitimate interests)

3.4 How Long We Retain Your Data

• Customer transaction records — 7 years (HMRC legal requirement)
• Enquiry and contact records — 2 years from last contact
• Marketing consent records — until consent is withdrawn
• Website analytics data — 26 months (Google Analytics default retention period)

3.5 Who We Share Your Data With

We do not sell your personal data to third parties. We may share your data with the following categories of trusted third parties who process data on our behalf:

• Payment processors — to handle transactions securely
• Email and CRM platforms — to manage communications and bookings
• Google LLC — for Google Analytics website analytics
• Meta Platforms Inc — for Meta Pixel advertising measurement
• Delivery and logistics providers — to fulfil equipment orders

All third-party processors are required to handle your data in accordance with UK GDPR and are bound by appropriate data processing agreements.

3.6 International Transfers

Some of our third-party service providers, including Google and Meta, may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the ICO or equivalent transfer mechanisms.

3.7 Your Data Protection Rights

Under UK GDPR you have the following rights regarding your personal data:

• Right of access — request a copy of the personal data we hold about you
• Right to rectification — ask us to correct inaccurate or incomplete data
• Right to erasure — request deletion of your data where there is no lawful basis to retain it
• Right to restrict processing — ask us to pause processing of your data in certain circumstances
• Right to data portability — receive your data in a structured, machine-readable format
• Right to object — object to processing based on legitimate interests, including direct marketing

To exercise any of these rights, contact us at hello@eversafetraining.co.uk. We will respond within one calendar month. You also have the right to lodge a complaint with the ICO at ico.org.uk.

Section 4 — Cookie Policy

This website uses cookies and similar tracking technologies. This policy explains what cookies we use, why we use them, and how you can control them.

4.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They allow the site to recognise your device, remember your preferences, and collect information about how you interact with the site.

4.2 Cookies We Use

Strictly necessary cookies are required for the website to function correctly. They cannot be disabled and do not collect any personal data.

Analytics cookies are set by Google Analytics. They collect anonymised data on how visitors use the site, including pages visited, time spent on site, and referral source. These cookies are only set with your consent.

Marketing cookies are set by Meta Pixel. They track visitor actions on our website to measure the effectiveness of our Facebook and Instagram advertising. These cookies are only set with your consent.

Preference cookies remember your cookie consent choices and any site preferences you have set during your visit.

We do not use cookies to collect sensitive personal data, to build advertising profiles beyond our own marketing measurement, or to share data with advertising networks other than Meta.

4.3 Managing Your Cookie Preferences

When you first visit our website, you will be presented with a cookie consent banner allowing you to accept or decline non-essential cookies. You can update your preferences at any time by clearing your browser cookies and revisiting the site, or by adjusting your browser settings. Disabling analytics or marketing cookies does not affect your ability to use the website or purchase our products and services.

Section 5 — Complaints

We take all complaints seriously and aim to resolve them promptly and fairly. If you have a complaint about our products, services, or how we have handled your personal data, please contact us in the first instance:

• Email: hello@eversafetraining.co.uk
• Phone: 01423 601005
• Post: Swincliffe Side Farm, Swincliffe Lane, Hampsthwaite, Harrogate, North Yorkshire

5.1 Data Protection Complaints

If your complaint relates to the handling of your personal data and you are not satisfied with our response, you have the right to escalate to the Information Commissioner’s Office (ICO):

• Website: ico.org.uk
• Helpline: 0303 123 1113
• Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

5.2 Commercial Disputes

We will always attempt to resolve commercial disputes directly in the first instance. Where a resolution cannot be reached, disputes may be referred to an appropriate Alternative Dispute Resolution (ADR) body. Your statutory rights are not affected.

EverSafe Training Ltd · Co. No. 15485098 · VAT No. 468 8234 49 · ICO Reg. ZB832432 · Compliance & Legal · Version 1.0 · April 2026